WELCOME TO JOANNE KATHERINE DESIGNS ONLINE SHOPPING BOUTIQUE PRIVACY POLICY Joanne Katherine Designs is committed to safeguarding customer information. Since your privacy is a priority to us, we will not share nonpublic information about you with third parties outside of Joanne Katherine Designs. SHIPPING POLICY Please allow up to 10 business days for your order to be shipped. Please note we cannot ship to P.O. Boxes. Shipping/Handling charges include delivery charges and insurance. UPS Ground $12.00 UPS Ground 2 Day $18.00 UPS Standard Overnight $35.00 RETURN POLICY It is important to us that you are happy with your Joanne Katherine Designs purchase. In the event that you are not and require an exchange, please email us at JoanneKatherineDesigns@comcast.net Returns WILL NOT be accepted without an authorization number. Please return items in the condition in which you received them within 10 days of the invoice date for an exchange or store credit only to Joanne Katherine Designs, 68 Northeast Village Road, Concord, NH 03301 Custom orders CANNOT be returned. AVAILABILITY In order to continue providing you with unique and innovative designs, many items in the Joanne Katherine Designs collection are limited in quantity. If we do not have an item in stock, it will automatically be cancelled from your order. Credit card charges for any out of stock items will be refunded and all available items in your order will be charged and shipped. PAYMENT We accept Mastercard, Visa and Discover. Credit cards will not be charged until your order is ready for shipment. You will be contacted by e-mail to confirm your order and regarding any processing issues that may arise. |